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- Q. What type of pictures do you accept?
- Q. What pictures work best?
- Q. Can you touch-up the photograph?
- Q. Can you convert my color photograph to black & white?
- Q. Can I use a photograph taken by a professional photographer?
- Q. How do I send my picture to you?
- Q. Should I crop my photos before I send them?
- Q. What is the currency used for your products?
- Q. How will I know if my order has been processed?
- Q. Are envelopes included with my order?
- Q. Do the envelopes require extra postage?
- Q. Will I be able to see my personalized item before it is sent to print?
- Q. How long does it take to receive my order?
- Q. What if the package is lost or damage during shipment?
- Q. What if I'm not happy with my order and want to request a refund?
- Q. What type of payment do you accept?
- Q. Do you ship worldwide?
- Q. Is your site secure?
- Q. Ho I can track my order?
- Q. What are your shipping costs?
|
| Q. What type of pictures do you accept? |
[TOP] |
| A. We prefer digital pictures either from a digital camera or a scanner. The file should be a .jpg, .psd or .bmp file format with a resolution of 300 dpi (dimension/pixels/inches). |
| Q. What pictures work best? |
[TOP] |
| A. The best pictures are those in which the subject is in focus. Close-ups are usually best. We will contact you if we feel that the photograph may not work well with the card design. |
| Q. Can you touch-up the photograph? |
[TOP] |
| A. We can do touch up such as red-eye, pimple and scar removal. We will also take care of cropping your photograph, removing the background and unwanted objects to fit the card design that you have chosen. We cannot fix blurry photos. |
| Q. Can you convert my color photograph to black & white? |
[TOP] |
| A. Yes, if you would prefer your photograph to be converted to black and white for the card design, we can do it for you. We can also covert it to sepia tone at no additional charge. |
| Q. Can I use a photograph taken by a professional photographer? |
[TOP] |
| A. Yes. For more info, please read our Use Of Photographs Policy. |
| Q. How do I send my picture to you? |
[TOP] |
| A. Photos can be sent to us via email to photos@customdesignexpressions.com. |
| Q. Should I crop my photos before I send them? |
[TOP] |
| A. We prefer that you would send the original photos unscanned, uncropped, uncompressed and without any color conversion. If you have cropping or color preference, you are welcome to send along instructions. |
| Q. What is the currency used for your products? |
[TOP] |
| A. All our products are qouted in US dollar. |
| Q. How will I know if my order has been processed? |
[TOP]
|
| A. After confirming checkout, you will get a confirmation page with a confirmation number of your order. You will also receive an order confirmation email. A shipping confirmation with a tracking number will be sent to you via email as well once your order is shipped. |
| Q. Are envelopes included with my order? |
[TOP] |
| A. Envelopes are included for card and magnetic card orders only. |
| Q. Do the envelopes require extra postage? |
[TOP]
|
| A. Our designs require a regular first class stamp only. |
| Q. Will I be able to see my personalized item before it is sent to print? |
[TOP]
|
| A. Yes! After receipt of your photographs and dedications, we will email you a proof after 1 business day. You will then have an opportunity to make any corrections or changes needed. Once we receive your approval, we will send your order to print. Orders will not be printed without your approval. We do not charge extra for additional email proof. |
| Q. How long does it take to receive my order? |
[TOP] |
A. It depends on how fast you send the photos and dedication, approve the proof and the shipping method you choose.
Upon receipt of proof approval, please allow printing process time.
| Printing Process Time |
Product Type |
| 3 business days |
Cards |
| 3 business days |
Photo Magnets |
| 4 business days |
Vinyl Magnets |
| 4 business days |
Keychains |
| 4 business days |
Calendars |
| 4 business days |
Pens |
|
|
Shipping transit time depends on the option you choose during checkout.
| Shipping Options & Fees |
| |
US |
CANADA |
| Order $ Amount |
PRIORITY
3 to 7 business days |
STANDARD
7 to 14 business days |
PRIORITY
1 to 4 business days |
STANDARD
4 to 8 business days |
| up to $80.00 |
$14.75 |
$12.75 |
$8.75 |
$6.75 |
| $80.01 to $150.00 |
$16.75 |
$13.75 |
$13.75 |
$10.75 |
| $150.01 to $200.00 |
$22.75 |
$18.75 |
$18.75 |
$14.75 |
| $200.01 to $300.00 |
$28.75 |
FREE |
$22.75 |
FREE |
| $300.01 to $400.00 |
$36.75 |
FREE |
$28.75 |
FREE |
| $400.01 to $500.00 |
$45.75 |
FREE |
$36.75 |
FREE |
| $500.01 to $600.00 |
$55.75 |
FREE |
$45.75 |
FREE |
| $600.01 to $700.00 |
$65.75 |
FREE |
$55.75 |
FREE |
| $700.01 to $800.00 |
$75.75 |
FREE |
$65.75 |
FREE |
| $800.01 and up |
$85.75 |
FREE |
$75.75 |
FREE |
|
|
|
| Q. What if the package is lost or damage during shipment? |
[TOP] |
| A. For more info, please check our Shipping & Damage Policy. |
| Q. What if I'm not happy with my order and want to request a refund? |
[TOP] |
| A. For more info, please check our Reprints, Cancellations, Refunds & Return Policy. |
| Q. What type of payment do you accept? |
[TOP] |
| A. We accept MasterCard, Visa, American Express and PayPal, which also allows you to pay via credit card. |
| Q. Do you ship worldwide?
| [TOP] |
| A. We ship to Canada and US. International orders must contact us for shipping quote. |
| Q. Is your site secure? |
[TOP] |
| A. For more info, please check our Privacy Policy. |
| Q. Ho I can track my order? |
[TOP] |
| A. A shipping confirmation with a tracking number will be sent to you via email once your order is shipped. You can track your package online via www.canadapost.ca by going to Track - enter the tracking number on the box provided - then click Track. |
| Q. What are your shipping costs? |
[TOP] |
| A. The shipping cost will be displayed on the invoice when you checkout. If you're not ready to purchase, click cancel to back out. |
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