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In a growing effort
to assist you better, we have compiled a list of Frequently Asked
Questions, which should address and answer the majority of
questions we have received from customers. If your question is not
answered in the FAQ you may further contact us at eBay@knetgolf.com
and we will be happy to address your specific questions or
concerns.
SHIPPING INFORMATION?
WHY DID I NOT RECEIVE MY TRACKING
NUMBER?
I RECEIVED MY TRACKING NUMBER. HOW DO I TRACK MY PACKAGE?
DO YOU SHIP TO CANADA IS THERE DUTIES AND WHERE ARE YOU LOCATED?
DO YOU SHIP TO INTERNATIONAL DESTINATIONS ALL AROUND THE WORLD AND
WHAT IS THE DELIVERY TIME?
WHAT IS THE CHARGE FOR SHIPPING IN NORTH AMERICA?
DO YOU SHIP TO P.O. BOXES OR
APO ADDRESSES?
I PURCHASED MORE THAN ONE AUCTION FROM YOU CAN YOU COMBINED THE
SHIPPING?
EMAIL NOTIFICATIONS
WHY HAVE YOU SENT ME A FEEDBACK REQUEST? I HAVE NOT RECEIVED MY
ITEM AS OF YET.
QUESTIONS ON GOLF BALLS
ARE THESE BALLS NEW IN SLEEVES?
THERE ARE SO MANY GOLF BALLS ON THE MARKET TODAY, WHAT TYPE OF
BALL DO YOU RECOMMEND FOR ME ?
WHAT IS THE DIFFERENCE BETWEEN THE PRO VX, STAR AND ORIGINAL 392?
WHAT ARE X OUT GOLF BALLS?
WHAT DO THE NUMBERS ON A GOLF BALL MEAN?
ARE THESE BALLS WATERLOGGED?
WHY SHOULD I PURCHASE RECYCLED BALLS AND WILL THEY AFFECT THE
PERFORMANCE OF MY GAME?
DO YOU REPAINT THE GOLF BALLS?
WHAT DOES MINT, GRADE AAA, GRADE AA MEAN?
WHAT IS YOUR GUARANTEE OF QUALITY?
PAYMENT
I HAVE A COUPON FROM KNETGOLF.COM, MAY I
USE IT FOR YOUR EBAY AUCTIONS?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
I WOULD LIKE TO PAY WITH C.O.D.?
MISCELLANEOUS
I RECEIVED THE WRONG BALLS!
I MADE A MISTAKE BY PURCHASING. I DIDN'T MEAN TO PURCHASE THESE
BALLS. HOW DO I RECTIFY THIS WITH YOU AND EBAY?
RETURN POLICY
WHAT IS YOUR RETURN POLICY?
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SHIPPING INFORMATION?
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WHY I DID
I NOT RECEIVE MY TRACKING NUMBER?
Once we receive confirmation of payment for your order, we
generally ship within 48 hours (excluding weekends). Once UPS picks up your shipment it
is scanned into their system and they will automatically send you
out a tracking number. Please allow up to 72 hours for your
tracking number to be received and please ensure you do not have
spam blockers for the following email addresses. helpdesk@knetgolf.com,
Promotions@knetgolf.com, help@knetgolf.com in order to communicate
with you about your order in case we have a question.
I RECEIVED MY TRACKING NUMBER. HOW DO I TRACK MY PACKAGE?
To check the status of your order and estimated time of delivery:
log on to http://www.ups.com or phone 1-888-355-1611. When you
enter the UPS web site it will prompt you to choose your country
that you live in.
Type in the tracking number where it states "Track" Check I agree
and click on "Track" Now you will click on the link "detailed
report" and see exactly where your package is and the estimated
time of delivery. If you have any questions from this point on
please contact our customer service department at 1-877-563-8877
during regular business hours.
DO YOU SHIP TO CANADA IS THERE DUTIES AND WHERE ARE YOU LOCATED?
Knetgolf has locations in both Niagara Falls N.Y. and in Markham,
Ontario, Canada.
The N.Y. address is a distribution
center for our U.S. parcels. All of the labor and processing takes place in
our warehouse in Canada. Knetgolf's call center is located in
Ontario, Canada. Canadian orders are shipped from our head office
in Markham, Ontario. Therefore, there will be no duties or tariffs
to either Canadian or US destinations. However, due to the fact we
operate in Canada we are obligated to collect G.S.T. If you are
located in Ontario please add the P.S.T. and G.S.T. to the total.
WHAT IS THE CHARGE FOR SHIPPING IN NORTH AMERICA?
Knetgolf.com charges for shipping for each
auction depending on the quantity of balls. See each auctions
specifics. The cost to ship anywhere in
the lower 48 states or 10 provinces is
US $9.95 for 3 dozen, US $11.95 for 5
dozen and US $13.95 for 10 dozen. You may combine multiple auctions
and each additional auction will cost
US$8.00 extra for shipping on 3,5,10 dozens and $18 on 20,35,50
dozens as long as they
are all checked out together at the same time. So if you want to
buy multiple auctions to take advantage of this shipping offer you
must wait to check out until the final auction is complete. This
must all be done within 7 days of the closing of the first auction
or a non payment reminder will be sent automatically. We are not
responsible for orders that are checked out separately and combined
shipping is not taken advantage of.
DO YOU SHIP TO INTERNATIONAL DESTINATIONS ALL AROUND THE WORLD
AND WHAT IS THE DELIVERY TIME?
Knetgolf now ships to Australia, New
Zealand and major centers across Europe
and Asia. Your order will be shipped
from our warehouse within two business
days once Knetgolf receives payment.
Orders are shipped by UPS Express air
and your tracking # will be emailed to
you once your parcel has been shipped.
Please see the international page for
prices.
DO YOU SHIP TO P.O. BOXES OR A.P.O.'S?
We ship exclusively UPS and they cannot deliver to a P.O. Box or
A.P.O. Please provide a physical address in order to receive your
golf balls.
I PURCHASED MORE THAN ONE AUCTION FROM YOU, CAN YOU COMBINED THE
SHIPPING?
You may combine multiple auctions and
each additional auction will cost
US$5.00 extra for shipping as long as they
are all checked out together at the same time. So if you want to
buy multiple auctions to take advantage of this shipping offer you
must wait to check out until the final auction is complete. This
must all be done within 7 days of the closing of the first auction
or a non payment reminder will be sent automatically.
EMAIL NOTIFICATIONS
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WHY HAVE YOU SENT ME A FEEDBACK REQUEST? I HAVE NOT RECEIVED MY
ITEM AS OF YET.
Our feedback system is an automated system and is scheduled to be
sent at a certain time after the close of the auction. If you have
not received your golf balls we understand why you would not leave
feedback on the item. Please contact us if you have not received
your order within the appropriate time so that we can look into
any problems. We believe feedback is an integral part of eBay and
builds a better eBay community for both buyer and seller!
QUESTIONS ON GOLF BALLS
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THERE ARE SO MANY GOLF BALLS ON THE MARKET TODAY, WHAT TYPE OF
BALL DO YOU RECOMMEND FOR ME?
To get a through understanding of the various types of golf balls
on the market and the one that is best suited for your game click
here.
http://www.knetgolf.com/knetgolf/default.asp?view=about§ion=hc&r=0&isle=0
WHAT IS THE DIFFERENCE BETWEEN THE PRO V1, PRO V1 X, & STAR?
In a nutshell, the difference between the original 392, Star* and
X is that the original Pro V 392 is the "High Spin Control" ball
out of the group and is ideal in dry conditions for drop and stop
performance when you desire more byte on the greens and you don't
want your ball rolling into the fringe. The Star* is a "Mid Spin"
ball and the X is a "distance" ball which is ideal in wet
conditions when you need the ball to roll to the green before it
comes to a screeching halt. The X also has 332 dimples vs. 392
which, does affect the aerodynamics and essentially the flight
path of the ball. As a rule of thumb the less dimples generally
equates to more distance. Titleist has engineered the Pro V series
golf balls to match player conditions and to suit a vast majority
of golfers whether you desire increased spin, distance or a
combination of the two.
ARE THESE BALLS NEW IN SLEEVES?
Knetgolf specializes in the premium play-it-again golf ball business.
We will sell over 5,000,000 premium
play-it-again golf balls this year to
over 100,000 customers in 10 countries.
Knetgolf has been involved in this industry for the past 10 years. We
have been online for 5 years. We are well known in the golf ball
industry for our quality as we have a very strict grading system.
Only the top 5% of the golf balls that
enter our system ever get sold on eBay. All of the balls come in mesh bags of 1 dozen.
WHAT ARE X OUT GOLF BALLS?
An X-Out golf ball is the result of a mistake in the manufacturing
process. X-Outs are name-brand golf balls on which that brand has
been stamped out, usually with a row of X's, because of
imperfections in the ball. Those imperfections are often cosmetic
in nature, and usually so small as not to be noticeable. The balls
usually play the same as their counterparts, or at least close
enough that most recreational players could never tell the
difference. Let's use Titleist for the sake of illustration. If
during the manufacturing process some tiny little error occurs and
the resulting balls are not up to Titleist standards, the company
will not package those balls and try to pass them off as Titleist
golf balls. But Titleist doesn't want to toss them out with the
garbage either, because that would be a complete loss of money. So
instead, Titleist stamps a row of X's across the "Titleist" name
on the ball, packages such balls in generic packaging and puts a
very cheap price on them. Titleist still makes money, and many
golfers get practice balls - or play balls - on the cheap.
WHAT DO THE NUMBERS ON A GOLF BALL MEAN?
Every golf ball has numbers on it. How many numbers and which
numbers vary from brand to brand, but they all have at least one
number. That one number is most likely to be a 1, 2, 3 or 4
(although it can also be anything from a zero to a 9). What do
these numbers mean? The numbers mean nothing, really. These
single-digit numbers are simply there for identification purposes.
If the members of a foursome are all playing a Titleist NXT ball,
for example, one might play a ball with the number "1," another a
"2," the third a "3," and the fourth a "4." This will allow the
members to keep track of which ball belongs to each player. These
numbers usually appear just below the branding of the ball's name.
All the balls from the same sleeve will have the same ID number. A
golf ball might also have a three-digit number on it, usually
something in the 300s or 400s. If you notice such a number on a
ball, this number is letting you know how many dimples are on the
ball.
WHAT IS COMPRESSION AND HOW DOES IT AFFECT PLAYABILITY?
Another number that might appear on golf balls is the ball's
compression rating. Until solid core balls drove the wound ball
almost completely out of the market - beginning in the late 90s -
compression rating was a big deal to golfers. A compression rating
of 70 or 80 for a wound ball was regarded as an indicator that
ball was a "ladies ball." A compression rating of 110 meant you
had to swing very hard to make that ball work right (the he-man
ball). We know now that compression relates much more to feel than
to distance. Solid, soft-core balls are a huge segment of the golf
ball market now, and the compressions today can be way down in the
30s or 40s (ranging up to 100 or so). When these low-compression
balls first started appearing on the market, manufacturers felt
there was still a stigma attached to low compression - i.e., that
a low-compression ball would be viewed as a "ladies ball." And so
numbers representing compression were dropped from most golf
balls. You'll still l find them on some brands, however, and they
are almost certain - these days - to be two digits.
So, to recap: A single-digit number is there for identification; a
double-digit number most likely represents compression; a
triple-digit number most likely represents the number of dimples.
ARE THESE BALLS WATERLOGGED?
Knetgolf’s balls are not waterlogged as they are
mainly recovered from over 200 courses in the
South West Dessert. Our Grade
B balls are also in good condition but will be slightly discolored
compared the Mint balls.
WHY SHOULD I PURCHASE RECYCLED BALLS AND WILL THEY AFFECT THE
PERFORMANCE OF MY GAME?
Knetgolf understands some customers have never purchase recycled
golf balls are sometimes hesitant to so at first. Knetgolf’s
recycled golf play like new with the only difference being the
packaging and the amount you will save.
DO YOU REPAINT THE GOLF BALLS?
Our Mint and Grade B balls are not repainted nor touched
up. After the washing process they are graded by quality like eggs
and inspected as a jeweler would, brand sorted, type sorted,
compression sorted, bagged, picked, packed and shipped. The
fact that our mint balls are not
discolored illustrates that they have
not been sitting in water but rather are
collected from the AZ dessert.
However, we do sell REFINISHED balls. These are clearly marked on
our website in a different REFINISHED category. In fact in this
industry if a company were to repaint a ball, they must legally
write on the ball "refinished by XYZ INC"
WHAT DOES MINT,
GRADE AAA, GRADE AA MEAN?
GUARANTEE OF QUALITY
Knetgolf.com Mint recycled golf balls are clean, playable and have moderate surface blemishes and minor to moderate ink marks. None of the surface marks or slight blemishes will affect the trajectory, distance or flight Path of the ball.
There may be very minor user markings or the color may be slightly inconsistent as these balls are similar to ones you have played a few holes with. These balls are slightly cosmetically challenged but have no cuts or creases. No X outs are included in this mix. Corporate or sport team logos will be in the mix unless otherwise noted.
Knetgolf.com Grade AAA recycled golf balls are the best value buy for the most sought after balls in golf today. The AAA recycled value pack balls are 100% playable and are a great buy for the occasional or newer golfer. These recycled value pack balls may be cosmetically challenged in that they have moderate surface blemishes and minor to moderate ink marks however none of the surface marks or slight blemishes should affect the trajectory, distance or flight Path of the ball. A cut ball is considered unplayable. If Knetgolf deems that the scuff or scratch is too large or if it tears into the cover of the ball, it will not qualify for any of our grades. There may be Practice balls in this mix. Corporate or sport team logos will be in the mix unless otherwise noted.
Knetgolf.com Grade AA does not guarantee the quality or performance of our AA grade of golf balls. So what are these balls good for? You can practice with them, try some tricky shots, smack them into a lake, whack a tree in the forest, or even take your frustrations out on them! Don't worry these balls like it..
PAYMENT
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I HAVE A COUPON FROM KNETGOLF.COM MAY I USE IT FOR YOUR
EBAY
AUCTIONS?
You may NOT use Knetgolf.com coupons for eBay auctions or
purchases.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We offer our internet customers a variety of ways to pay through
our secure server. Current payment methods include major credit
cards, Visa. MasterCard, American Express and PayPal only.
I WOULD LIKE TO PAY WITH COD?
Sorry we do NOT accept COD, Money orders or Checks.
MISCELLANEOUS
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I RECEIVED THE WRONG BALLS!
We at Knetgolf do our very best to ship you your golf balls in a
timely fashion and with 100% accuracy. From time to time however
some parcels do slip thru the cracks and we do make errors. Our
mistakes our minimal with respect to shipping but mistakes have
and will occur from time to time. If this is the case with your
specific order then please contact Knetgolf at ebaysales@knetgolf.com
and we will ensure the matter is resolved in a diligent and
efficient manner.
I MADE A MISTAKE BY PURCHASING. I DIDN'T MEAN TO PURCHASE THESE
BALLS. HOW DO I RECTIFY THIS WITH YOU AND EBAY?
If you inadvertently purchased an item we do get charged from eBay
whether the transaction is completed or not. If we fail to receive
payment you will be subject to 5% eBay commission fees for the
sale and the original listing fee as these goods could have been
sold to another customer. If we do not receive the compensation
fees we will be obligated to file a non bidding payer
notification. Your account will not be suspended by eBay unless
you have had 3 NBP filed against you. The first two are warnings.
RETURN POLICY
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I AM NOT 100% SATISFIED WITH MY ORDER. WHAT IS YOUR RETURN POLICY?
Knetgolf's internet business is dedicated to providing the golfing
public with the best quality golf products available at the lowest
possible cost. We believe that it is not necessary to spend your
way to a good golf game. Thus, we provide products that we stand
100% behind that we feel you the golfer will be completely
satisfied with and that won't break the bank. Knetgolf's internet
auctions stands behind every item we sell. We are committed to
having happy customers that not only can't wait to shop again but
go out and tell their friends about Knetgolf's auctions. This is
why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event
that you are unhappy with your product simply return it within 30
days for a 100 percent refund of the purchase price (less shipping
and handling.)
Items returned must be accompanied by the original packaging and
materials. Items must be in UNUSED condition. All returns will be
inspected prior to credit being issued. Credit will be issued for
the purchase price of the items returned less shipping and
handling.
eBay@knetgolf.com
Available between 9AM and 5PM EST M-F
(Toll Free) 1-877-563-8877
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