IF I’M NOT SATISFIED CAN I GET MY MONEY BACK?
Even if you are satisfied you can send the item for FULL REFUND no question asked. We are proud to have an unconditional, 'no hassle-no questions asked' 30-day money back guarantee. All our items come with a 100% guarantee. Should you not be satisfied with your merchandise for any reason, you may return it within 30 days after receipt and receive a refund. We offer 100% satisfaction guaranteed on all our sales. We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. We want you to be happy with the products you receive! If you are not satisfied with your purchase call us at 416-301-6462 anytime between the hours of 9:30 a.m. to 6 p.m. EST, Monday through Friday, within 7 days of receiving your order for a return.
I am skeptical of buying jewelry on the Internet. What assurance can you give me?
The best advice we can give you is to check our background record on selling over the internet in different web platforms such as eBay.
You can check our great feedback score record by clicking here.
What are your business hours?
Our business hours are Monday thru Friday, 10:30 am to 7.00pm, excluding holidays.
If your question is not answered in our Frequently Asked Questions, please feel free to email us.
Do you ship International?
We do ship some items internationally. Please email or call us to find out if your item can be shipped to your country and for the rates of the shipment..
Does the Shipping & Handling fees include insurance?
All of our mounts will ship with the insurance. (Insurance is included)
Can I combine multiple items into 1 shipment?
We combine shipping on most of our items. Please view the auction for a rate of combined shipping at the bottom of every separate auction. If you do not see it listed, please email us and we will be glad to help you with the great saving.
If I send payment today, how fast can you ship?
All items are sent the same day of payment except items that have been paid by e-check and are waiting to be cleared. When your e-check or personal check clears your item is sent the same day.
Can you do expedited delivery?
At Promounts Inc. we offer expedited delivery at the bottom of every auction page. Please review the listing separately and email us if you cannot find express shipping rate.
How long will it take to receive my item?
Please allow 2 to 6 days to receive an item after we ship it.
Can I pay by check?
Yes, we do accept personal checks, however we hold shipping on the item until the check clears our account. Since each bank is different we have a policy of shipping the item 10 days after we deposit the check into our account, not when it clears your bank.
So if you take into consideration the time you mail a check and the 10 day hold we place on shipping it can take up to 2 weeks before we ship from the time you mail your check. For faster service it is recommended you send a Bank Check or money order and we will then ship normally within 1 business day not including weekends or holidays.
There is no exception to this rule so please do not ask. Any check returned from your bank for any reason will be assessed a $35.00 Bank Fee.
What method of payment do you accept?
We accept Visa/MC/Discover/Amex through www.PayPal.com. If your item is being paid for by money order then we will ship to any address you request if you pay by regular check we hold your item for 10 days from the time we deposit your check not when it clears your bank.
Where should I mail my payments?
All Money Orders, Personal, Cashiers & Business Checks must be made payable to Promounts Inc., and be mailed to:
Promoounts Inc.
4345 Steeles Ave W,
Toronto, ON, M3N 1V7, Canada.
I want to pay via PayPal, what is your PayPal email address?
Our PayPal.com email address is nimad888@hotmail.com.
How do I check If my payment via PayPal has gone through?
The easiest way to find out if a payment has been sent by PayPal is to log into your PayPal account and click on the History tab. The History section will show you all the payments you have successfully sent.
What is the checkout procedure and why is it important?
Checkout is a step after you have added items into your "Shopping Cart" and before you send the payment. Think of checkout like a shopping cart, Items that you have purchased from us are automatically stored in your cart. When you are done with shopping you have two options:
1. Check-Out Now! :Click on the Check-Out Now! button at the top of each listing page to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email confirmation from us.
2. Check-Out Later : If you do not choose to Check-Out Now, you will later be notified via e-mail that you have items in your "Shopping Cart". There is no need to contact us to arrange payment. We will automatically send you an e-mail within few hours after leaving our web site. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.
*If you have chosen PayPal as a payment method our checkout will allow you to go directly to Paypal.com.
) 
